Washington, D.C. | Full-time, permanent
I. Position Summary
Reporting to the Major Gifts Officer, the Development Coordinator supports the management, analysis and improvement of information flow across the Development team and wider organization as it pertains to organizational fundraising efforts. The Development Coordinator manages Malala Fund’s fundraising administration work and donor records and conducts oversight of Malala Fund’s donor database, and other digital customer relationship management (CRM) systems. On an ongoing basis, the role works to identify areas where operational efficiency could be improved and advises on strategies to address identified needs. This position will also manage key relationships with consultants and partners.
The ideal candidate is highly organized with experience overseeing a large and highly active donor database housed within Salesforce or a similar system. They have demonstrable research and analytical skills, strong data management skills and are a data-driven thinker. They are a creative problem solver with high attention to detail. Due to the required subject expertise in data and analysis, a bachelor’s degree in a related field and/or completed courses in disciplines such as research, statistics and/or data analysis is required.
Salary range: $49,800 - $54,905
Gift processing and system maintenance
- Processes donor contributions from the U.S., U.K., Canada and other countries and works with Malala Fund’s Controller and Chief Operations Officer to reconcile all contributions on a monthly basis.
- Develops and disburses donor correspondence through direct mail and virtually, including but not limited to donation receipts, thank you notes, letters to supporters and other documents according to donor recognition requirements.
- Manages all donor and donation data inputs into Salesforce, conducts oversight and maintenance of the Salesforce platform, including donor information updates, logging communications, data clean-up, producing reports and advising the team in strategic use of Salesforce.
- Manages Malala Fund’s system for tracking fiscal year revenue (including database reports, visualizations, and dashboards) ensuring the data is aligned across Salesforce and all other platforms.
- Identifies areas where operational efficiency and systems could be improved and advises on strategies to address identified needs.
- Stays up-to-date on best practices for nonprofit donor privacy and security to ensure proper audience management and compliance
- Conducts Salesforce training with all new Development staff
- Provides support and training to other departments using Salesforce
- Supports the management of firstname.lastname@example.org and serves as the first point of contact for queries received, directing emails to relevant team members and answering general information requests.
- Manages key relationships with external vendors or partners facilitating Malala Fund’s fundraising software, including but not limited to Salesforce and wealth screening tools.
- Processes and monitors vendor invoices.
- Processes and monitors expense reports for the Development team credit card and other financial data.
- Develops and tracks core components of the Development team’s software budget.
- Assists team with effective meeting scheduling, briefing notes, call preparations, travel booking and prospect research.
- Project manages cross-cutting departmental initiatives and development team campaign efforts.
- Supports direct mail campaigns to donors, including a major year-end appeal and other direct mail appeals throughout the year.
- Oversees and improves donor correspondence processes through recommending and implementing new software and tech-based solutions.
- Upholds the values of Malala Fund.
- Actively contributes to making Malala Fund a diverse and equitable workplace through inclusive practice and openness to different perspectives, cultures and ideas.
- Maintains behaviour and conduct that uphold the highest standards for safeguarding, professionally and personally.
- Acts as a role model for a ‘learning organisation’ culture by seeking insight and using problems as opportunities to learn.
III. Skills, Knowledge and Experience
- A bachelor’s degree in a related field.
- Data analysis and statistical knowledge with expertise in Microsoft Excel and/or more advanced data analysis platforms.
- Understanding of and experience with Salesforce.com and/or other CRM systems.
- Innovative problem-solving ability and comfort researching, advising and implementing new tools and software across platforms, databases and CRM systems.
- Strong project management skills, including planning, coordination and monitoring campaigns and ongoing initiatives across departments.
- Past experience supporting non-profit data management and fundraising efforts in the U.S., U.K. or Canada.
- Experience handling sensitive and confidential information with the highest level of discretion.
- Ability to multitask and prioritize a wide range of tasks in a fast-paced environment.
- Maintains the highest degree of professionalism.
- Strong commitment to Malala Fund’s mission, purpose and values.
- Strong commitment to gender equality, anti-racism, anti-discrimination, decolonisation and social justice
- Strong commitment to professional development and continued learning.
- Excellent team player with ability to work independently and in collaboration with colleagues at all levels across departments and external stakeholders.
- Familiarity with privacy and nonprofit tax policies, standards procedures, concerns and related issues.
- Knowledge of the Salesforce Lightning Component framework and Salesforce Lightning programming language, Apex.
- Resourcefulness and ability to work independently and with excellent judgment, taking ownership of a wide range of responsibilities.
- Excitement to learn and try new software, prospecting tools and fundraising tactics
- Data-driven thinker.
- Dedication to establishing Malala Fund’s external reputation as a charity with the highest degree of transparency and credibility.
- Patience and diligence to solve complex software problems and technical bugs.
Malala Fund is committed to racial equity and social justice. We actively seek applicants from diverse backgrounds, experiences and identities, to provide a wide range of perspectives, ideas, views and insights into the strategy, policies, culture and ambitions of Malala Fund. We would particularly welcome applications from candidates who have lived in countries in which Malala Fund is operating.
IV. About Malala Fund
Registered as a public charity in the U.K. and U.S., Malala Fund is working toward a world where all girls can learn and lead. With more than 130 million girls out of school today, we're breaking down barriers that hold girls back.
Malala Fund advocates for resources and policy changes needed to give all girls a secondary education. The girls we serve have high goals for themselves and we have high expectations for leaders who can help them. We invest in local education leaders and front-line organisations — the people who best understand girls in their communities — in regions where most girls are missing out on secondary school. We give girls the tools they need to advocate for education and equality in their communities and a platform for the world to hear their voices. We believe girls should speak for themselves and tell leaders what they need to learn and achieve their potential.
V. How to Apply
Please submit your resume and cover letter through the application link by 27 October 2021.
Please be aware we are reviewing applications on a rolling basis and reserve the right to close the vacancy should a suitable candidate be identified before the closing date.
Please note that due to the very high number of applications we receive when positions are posted, we are only able to respond directly to candidates with whom we wish to move forward in the interview process.
Malala Fund is an inclusive organisation and welcomes applications from under-represented and intersectional groups including BIPOC, LGBTQ+ and persons with disabilities. We are seeking people from different backgrounds, cultures, age, experience and identities, to provide a wide range of experience, ideas, views and insights into the strategy, policies, culture and ambitions of Malala Fund.
Malala Fund is committed to ensuring the safety of those involved in our work. Our first priority is protecting everyone who comes in direct or indirect contact with our organisation. Malala Fund has a zero-tolerance approach to abuse and exploitation by any of our staff, representatives or partners. We commit to ensuring that those who work with Malala Fund or on our behalf are able to work in an environment that is free from harm. To this end, Malala Fund reserves the right to conduct background checks on prospective and current employees.