Operations Associate

Washington, D.C. | Full-Time

Position Summary

Based in Washington, D.C. and reporting to the Operations Manager, the Operations Associate supports coordination of the daily operations of Malala Fund, strengthening the performance, productivity and efficiency of the organisation’s global operations. An essential member of a growing department, the Operations Associate supports the design and implementation of systems, policies and procedures, facilitates coordination of cross-functional team relationships, and supports coordination with key external stakeholders and vendors. The Operations Associate also supports coordination of essential elements of international staff travel, as well as global legal compliance, IT and some human resources responsibilities.

Malala Fund recently finalized its five-year strategy for 2020-2025, and we have big plans for global expansion to meet our ambitious goals during this next chapter. In the coming years, we expect to significantly expand the size of our team and register to operate in countries beyond the U.S. and U.K. This vacancy presents an exciting opportunity for a dynamic and nimble individual seeking to hone relevant skills and knowledge in a fast-paced, high-profile, international context. The chosen candidate will be a dynamic, detail-oriented self-starter who enjoys collaboration and wearing many hats. Like others on Malala Fund’s team, the candidate will exercise their talents to make a meaningful impact at a growing, global organisation and, ultimately, for girls around the world.

Salary range: $54,800 - $58,100

II. Responsibilities

Operations and project management

  • With daily oversight of the Operations Manager, supports the operational implementation of Malala Fund’s five-year strategic plan, coordinating across the organisation’s functional and operational teams to enable domestic and global office expansion.
  • Manages special, time-bound projects as needed (e.g., supporting coordination of some cross-departmental trips and events, and the coordination and implementation of new IT systems).
  • Supports ongoing improvements to the performance, productivity and efficiency of the organisation, working closely with the Operations Manager, finance and HR colleagues to analyse organisational needs, and identify gaps
  • Supports the development and implementation of travel safety and security protocols for staff and in-country operations beyond the U.S. and U.K., to include coordination with contractors and other resources and relationships.
  • With other Operations staff, monitors and acts on compliance matters including but not limited to U.S. state solicitation registrations, annual reporting and organisational insurance policies.
Systems, resources and contracts
  • With the Operations staff, facilitates implementation, upkeep and review of expense reporting and timekeeping systems.
  • Supports the creation and recommendations of policies around SaaS integration and governance within IT best practices for application adoption, license provisioning, security, privacy, user on- and off-boarding, and system training.
Human resources and office management
  • Supports various HR responsibilities, including answering questions about some employee benefits, and facilitating some new employee recruitment and onboarding as needed.
  • Coordinates with office management and processes incoming mail, as well as supports the logistical and operational requirements associated with any necessary U.S.-based office moves or expansions.
  • Drafts emails, letters and other correspondence as needed, including management of a shared email account, ensuring proactive follow up of meetings and engagements.
  • Provides other office administration functions as necessary.
Organisational culture
  • Uphold the values of Malala Fund.
  • Actively contribute to making Malala Fund a diverse and equitable workplace through inclusive practice and openness to different perspectives, cultures and ideas.
  • Maintain behaviour and conduct which uphold the highest standards for safeguarding, professionally and personally.
  • Act as a role model for a ‘learning organisation’ culture by seeking insight and using problems as opportunities to learn.

III. Skills, Knowledge and Experience


  • High attention to detail; excellent writing, communication, and organisational skills.
  • Demonstrable experience of supporting program or project management.
  • Sound judgment and ability to manage multiple tasks simultaneously with efficiency and poise.
  • Flexibility and creativity, with a solutions-oriented approach to challenges and a friendly, collaborative work style.
  • Self-motivated with an internal drive for improving organisational efficiency.
  • Strong commitment to Malala Fund’s mission, purpose and values.
  • Strong commitment to gender equality, racial justice and other social justice issues.
  • Strong commitment to professional development and continued learning.
  • Excellent team player with ability to work independently and in collaboration with colleagues at all levels across departments and external stakeholders.
  • Ability and willingness to travel internationally from time to time.
  • Pre-existing authorisation to work in the United States.
  • Working knowledge of any major language(s) spoken in Malala Fund programme countries.
  • High IT fluency, with proven success in supporting administration of new and existing systems and software across departments or organisations.
  • Past experience of supporting development and implementation of policies and procedures.

IV. About Malala Fund

Registered as a public charity in the U.K. and U.S., Malala Fund is working toward a world where all girls can learn for 12 years and lead without fear. We advocate for resources and policy changes needed to give all girls a secondary education. The girls we serve have high goals for themselves — and we have high expectations for leaders who can help them. We invest in developing country education leaders and frontline organizations — the people who best understand girls in their communities — in regions where most girls are missing out on secondary school. We amplify girls’ voices. Malala Fund is building a movement of young education activists who, like Malala, speak truth to power around the world.

V. How to Apply

Please submit your resume and responses to the below prompts through the application link by 13 April 2021.

  1. Describe your professional goals. You may include how your background has impacted your professional goals if applicable. How will working at Malala Fund help you achieve your professional goals? (Max. 200 words)
  2. How do you handle intense and diverse workloads? What skills and abilities do you believe differentiate you from other candidates? (Max. 200 words)
  3. What do you desire to learn in the field of international development and girls’ empowerment? And why? (Max. 200 words)

Please note that due to the very high number of applications we receive when positions are posted, we are only able to respond directly to candidates with whom we wish to move forward in the interview process.

Malala Fund is an inclusive organisation and welcomes applications from under-represented and intersectional groups including BIPOC, LGBTQ+ and persons with disabilities. We are seeking people from different backgrounds, cultures, age, experience and identities, to provide a wide range of experience, ideas, views and insights into the strategy, policies, culture and ambitions of Malala Fund.

Malala Fund is committed to ensuring the safety of those involved in our work. Our first priority is protecting everyone who comes in direct or indirect contact with our organisation. Malala Fund has a zero-tolerance approach to abuse and exploitation by any of our staff, representatives or partners. We commit to ensuring that those who work with Malala Fund or on our behalf are able to work in an environment that is free from harm. To this end, Malala Fund reserves the right to conduct background checks on prospective and current employees.