IT Administrator

Washington, DC, US | London, UK (option to work remotely - preference for EST or GMT) | Full-time; Permanent

I. Position Summary

Reporting to the Operations Manager, the IT Administrator will lead IT operations for the organisation and oversee the day-to-day management of most cross-departmental IT systems and applications. They will identify issues, formulate solutions and oversee implementation of repairs, updates and bigger systems changes. Founded in 2013, Malala Fund’s team is made up of 80+ people in global offices across 10+ countries. Most devices are Apple iOS laptops and all systems are cloud-based.

The culture of Malala Fund is innovative, collaborative and open to change and in this spirit, the IT Administrator will work across the global team to identify needs and roadblocks that technology can help to creatively solve. The ideal candidate is a detail-oriented project manager with great customer service skills and a strong desire to help an organisation grow and be ready for what’s next.

Salary range:

US: $95,500 – $101,300

UK: £61,700 – £65,400

II. Responsibilities

IT Systems Management

  • Oversees systems and applications that are used cross-departmental, covering an 80+ person global team (either directly or with the support of vendors).
  • Leads the operational efficiency of Malala Fund systems by proactively and independently identifying problems and ensuring that necessary updates and repairs are made.
  • Creates procedures to ensure effective credentialing and onboarding for new staff and prompt and secure IT offboarding for departing staff, with cross-collaboration between the Operations and HR departments.
  • Assigns, updates and oversees security permissions for most Malala Fund systems, working in close partnership with relevant IT security vendors.
  • Plans and implements a strategy and schedule to maintain system security and updates on all organisational devices.
  • Manages key organisational relationships with third-party IT vendors.

Team Support and Organisational Growth

  • Leads development and implementation of policies and procedures related to data security and IT acceptable use.
  • Mentors and trains colleagues on existing and new technologies and works alongside them to troubleshoot occasional IT challenges.
  • Maintains deep knowledge of updates and changes to new and existing platforms and applications.
  • Initiates multi-stakeholder working groups and collaborative meetings with colleagues from across Malala Fund’s global team to understand and implement organisational system needs.
  • Routinely analyses Malala Fund’s systems and regular feedback from colleagues to make recommendations for improvements.
  • Leads the implementation of organisation-wide systems changes, updates, and trainings as required.
  • Supports other departments and time-bound contractors in the development, rollout and updates of various department-specific tools, applications, and special projects.
  • Serves as a thought partner across departments, understanding their needs and the needs of the organization; then advising on how to better utilize and leverage systems and collaborate on creative solutions.
  • Develops and oversees the annual IT budget, within the wider Operations team.

Organisational Culture

  • Upholds the values of Malala Fund.
  • Actively contributes to making Malala Fund a diverse and equitable workplace through inclusive practice and openness to different perspectives, cultures and ideas.
  • Maintains behaviour and conduct that uphold the highest standards for safeguarding, professionally and personally.
  • Acts as a role model for a ‘learning organisation’ culture by seeking insight and using problems as opportunities to learn.

III. Knowledge, Experience and Behaviours

Essential

  • Previous experience maintaining the IT infrastructure of an innovative, 30+ person organisation.
  • Experience researching, designing, implementing, monitoring, troubleshooting and evaluating existing and new systems and applications.
  • Fluency with Apple iOS and Google Workspace.
  • Ability to articulate and document in highly technical terms while also able to explain complex technical issues to colleagues who do not have a background in tech.
  • Curiosity and awareness of new applications and relevant trends in IT.
  • Exemplary project management and organisational skills; a keen problem solver.
  • A self-motivated work style; able work independently and in collaboration with others.
  • Flexibility and adaptability in an environment of rapid growth and change.
  • Strong commitment to Malala Fund’s mission, purpose and values, including gender equality, anti-racism, anti-discrimination, decolonisation and social justice.
  • Strong commitment to professional development and continued learning.
  • Ability and willingness to travel, if requested, to all countries where Malala Fund has an operational presence, including the U.S., U.K. Nigeria, Pakistan and India.
  • Experience with data management software and and a strong understanding of the principles involved in overseeing CRM software, such as Salesforce.
Desirable
  • Experience building/expanding an organisation's IT functions as the sole IT contributor or as part of a small 2-3 person team.
  • Experience managing IT security functions and regular security audits.
  • Experience working with a remote, global team, across numerous time zones.
  • Experience with Workspace ONE.
  • Exposure to EU General Data Protection Regulation (GDPR) compliance requirements.
  • Experience troubleshooting fundraising softwares and digital tools like Salesforce, Contentful and Squarespace highly desirable.

Existing authorisation to work in the U.K. or U.S. is not required for this role. Malala Fund will pursue visa sponsorship if required.

Malala Fund is committed to racial equity and social justice. We actively seek applicants from diverse backgrounds, experiences and identities, to provide a wide range of perspectives, ideas, views and insights into the strategy, policies, culture and ambitions of Malala Fund. We would particularly welcome applications from candidates who have lived in countries in which Malala Fund is operating.

IV. About Malala Fund

Registered as a public charity in the U.K. and U.S., Malala Fund is working toward a world where all girls can learn and lead. With more than 130 million girls out of school today, we're breaking down barriers that hold girls back.

Malala Fund advocates for resources and policy changes needed to give all girls a secondary education. The girls we serve have high goals for themselves and we have high expectations for leaders who can help them. We invest in local education leaders and front-line organisations — the people who best understand girls in their communities — in regions where most girls are missing out on secondary school. We give girls the tools they need to advocate for education and equality in their communities and a platform for the world to hear their voices. We believe girls should speak for themselves and tell leaders what they need to learn and achieve their potential.

V. How to Apply

Please submit your resume and cover letter through the application link by 3 February 2023.

Please note that due to the very high number of applications we receive when positions are posted, we are only able to respond directly to candidates with whom we wish to move forward in the interview process.

Malala Fund is an inclusive organisation and welcomes applications from under-represented and intersectional groups including BIPOC, LGBTQ+ and persons with disabilities. We are seeking people from different backgrounds, cultures, age, experience and identities, to provide a wide range of experience, ideas, views and insights into the strategy, policies, culture and ambitions of Malala Fund.

Malala Fund is committed to ensuring the safety of those involved in our work. Our first priority is protecting everyone who comes in direct or indirect contact with our organisation. Malala Fund has a zero-tolerance approach to abuse and exploitation by any of our staff, representatives or partners. We commit to ensuring that those who work with Malala Fund or on our behalf are able to work in an environment that is free from harm. To this end, Malala Fund reserves the right to conduct background checks on prospective and current employees.